Yesterday, some time around noon, my mobile rang showing “No Caller ID” as the name and number. Normally, calls that don’t properly identify themselves go straight to my voicemail without second thought. For some reason, which I cannot explain, I decided to answer the call. I’m glad I did.

On the other end was the General Manager of the Colorado Springs CompUSA, following up on the letter I had written to the company’s corporate headquarters regarding their gaffe and my Apple Cinema Display I brought in for repair service. (You can read the history here, here and here.)

My letter seems to have achieved the outcome I desired. The manager, whom I might add was incredibly polite, courteous and professional, said a display was being shipped from a store in Kansas City, and that the company was replacing my damaged unit free-of-charge. The new display should arrive in a few days, at which point the swap will take place. He also added that he reviewed in-store CCTV footage of the technicians moving the display around, and while he didn’t notice anything out of the ordinary, the repair room does not have cameras installed.

As expected, I’m thrilled, and my faith in CompUSA has been fully restored. While I wish I hadn’t needed to write a letter, it still shows they value and care about their customer satisfaction and take the time to investigate such circumstances. I look forward to meeting the manager and thanking him for resolving this issue.

Though a replacement is on the way, I am a bit concerned. An article appearing on MacRumors.com indicates that Apple recently boosted the specifications of the 30″ Cinema HD Display. The brightness has been upgraded, as well as the contrast ratio. While a worthwhile upgrade, if this replacement display is of the newer variety, it’ll unfortunately make my current setup appear off-balance, as one display will be significantly brighter than the other. A small price to pay, granted, but perhaps distracting enough to make the entire dual display environment I enjoy unusable.